Network print software installation problems; For Windows; Printer Setup Utility- Page 110

Troubleshooting

103

11

Network print software installation problems

11

The Brother print server is not found during setup of the network print software installation or from 
the printer driver of the Brother machine in Windows

®

.

The Brother print server is not found using the Simple Network Configuration capabilities of Mac OS

®

X.

11

„

For a network with an Ethernet cable connection
Make sure you have completed the IP address setting of the Brother print server according to Chapter 2 
of this User’s Guide before installing the network print software or printer driver.

„

For a wireless network
Make sure you have completed the IP address setting and wireless network settings of the Brother print 
server according to Chapter 3 of this User’s Guide before installing the network print software or printer 
driver.

Check the following:

a

Make sure that the machine is powered on, is on-line and ready to print.

b

Check to see if the LCD displays 

LAN Active

 after being connected to the network.

The LCD displays 

LAN Active

: The print server is connected to the network.

The LCD does not display LAN Active: The print server is not connected to the network.

c

Print the Network Configuration List and check if the settings such as IP address settings are correct for 
your network. The problem may be the result of mismatched or duplicate IP address. Verify that the IP 
address is correctly loaded into the print server. And make sure that no other nodes on the network have 
this IP address. For information on how to print the Network Configuration List, see 

Printing the Network 

Configuration List

on page 81.

d

Verify that the print server is on your network as follows:

„

For Windows

®

Try pinging the print server from the host operating system command prompt with the command:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to two 

minutes for the print server to load its IP address after setting the IP address).

„

For Mac OS

®

 X 10.2.4 or greater

1

From the 

Go

 menu, select 

Applications

.

2

Open the 

Utilities

 folder.

3

Double click the 

Printer Setup Utility

 icon.

4

Click 

Add

.

(For Mac OS

®

 X 10.2.4 to 10.3) Go to 

5

.

(For Mac OS

®

 X 10.4) Go to 

6

.