Printing problems; For Windows; Printer Setup Utility- Page 113

Troubleshooting

106

11

Printing problems

11

Print job is not printed

11

Make sure the status and configuration of the print server. Check following:

a

Make sure that the machine is powered on, is on-line and ready to print.

b

Print the Network Configuration List of the machine and check if the settings such as IP address settings 
are correct for your network. The problem may be the result of mismatched or duplicate IP address. 
Verify that the IP address is correctly loaded into the print server. And make sure that no other nodes on 
the network have this IP address.

c

Verify that the print server is on your network as follows:

„

For Windows

®

1

Try pinging the print server from the host operating system command prompt with the command:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to 

two minutes for the print server to load its IP address after setting the IP address).

2

If a successful response is received, then proceed to Windows

®

 98/98SE/Me Peer-to-Peer print 

(LPR) troubleshooting. Otherwise, proceed to 

d

.

„

For Mac OS

®

 X 10.2.4 or greater

1

From the 

Go

 menu, select 

Applications

.

2

Open the 

Utilities

 folder.

3

Double click the 

Printer Setup Utility

 icon.

4

Click 

Add

.

(For Mac OS

®

 X 10.2.4 to 10.3) Go to 

5

.

(For Mac OS

®

 X 10.4) Go to 

6

.