7 Telephone services and external devices; Telephone line services; Voice Mail- Page 58

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7

Telephone line 

services

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Voice Mail

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If you have Voice Mail on the same telephone 
line as your Brother machine, Voice Mail and 
the Brother machine will conflict with each 
other when receiving incoming calls.

For example, if your Voice Mail is set to 
answer after 4 rings and your Brother 
machine is set to answer after 2 rings, then 
your Brother machine will answer first. This 
will prevent callers from being able to leave a 
message in your Voice Mail.

Similarly, if your Brother machine is set to 
answer after 4 rings and your Voice Mail is set 
to answer after 2 rings, then your Voice Mail 
will answer first. This will prevent your Brother 
machine from being able to receive an 
incoming fax, since Voice Mail cannot 
transfer the incoming fax back to the Brother 
machine.

To avoid conflicts between your Brother 
machine and your Voice Mail service, do one 
of the following:

Get the Distinctive Ring service from your 
telephone company. Distinctive Ring is a 
feature of your Brother machine that allows a 
person with one line to receive fax and voice 
calls through two different telephone 
numbers on that one line. Brother uses the 
term 'Distinctive Ring,' but telephone 
companies market the service under a variety 
of names, such as Custom Ringing, 
Personalized Ring, Smart Ring, RingMaster, 
Ident-A-Ring, Ident-A-Call, Data Ident-A-Call, 

Teen Ring, and SimpleBiz Fax & Alternate 
Number Ringing. This service establishes a 
second telephone number on the same line 
as your existing telephone number, and each 
number has its own ring pattern. Typically, 
the original number rings with the standard 
ring pattern and is used for receiving voice 
calls, and the second number rings with a 
different ring pattern and is used for receiving 
faxes. (See 

Distinctive Ring

 on page 44.)

OR

Set your Brother machine's Receive Mode to 
"Manual". Manual Mode requires that you 
answer every incoming call if you want to be 
able to receive a fax. If the incoming call is a 
telephone call, then complete the call as you 
normally would. If you hear fax sending tones 
you must transfer the call to the Brother 
machine. (See 

Using external and extension 

telephones

 on page 50.) Unanswered fax 

and voice calls will go to your Voice Mail. (To 
set the machine in 

MANUAL

 Mode, see 

Choose the correct Receive Mode

on page 39.)

Distinctive Ring

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Brother uses the term ‘Distinctive Ring’ but 
different telephone companies may have 
other names for this service such as Custom 
Ringing, Personalized Ring, RingMaster, 
Smart Ring, Teen Ring, Ident-A-Call, 
Data Ident-A-Call, Ident-A-Ring, SimpleBiz 
Fax & Alternate Number Ringing.

Telephone services and external 

devices

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