If you are using TCP/IP:; If you are using Novell system:; If you are running AppleTalk for Macintosh:- Page 134

TROUBLESHOOTING 13 - 2

NC9100h_FM6.0

2

If the configuration page prints but you cannot print documents, 
try the following 

a

If you are using TCP/IP:
Try pinging the Print/Fax server from the host operating 
system command prompt with the command:

ping ipaddress 

Where 

ipaddress

 is the Print/Fax server IP address (note 

that in some instances it can take up to two minutes for the 
Print/Fax server to load its IP address after setting the IP 
address). If a successful response is received, then proceed 
to the UNIX, TCP/IP Windows NT

®

4.0/LAN Server, 

Windows

® 

98/95/Me Peer to Peer (LPR), Internet Printing or 

Web Browser troubleshooting section. Otherwise, proceed to 
step 3, and then go to TCP/IP Troubleshooting section.

b

If you are using Novell system:
Verify that the Print server can be seen on the network. To do 
this, login as the SUPERVISOR (not as someone with 
supervisor privileges) or ADMIN (for Netware 4 or later 
servers), go into PCONSOLE or NWADMIN, select PRINT 
SERVER INFORMATION, and select the name of the Print 
server (make sure that you have entered the Print server 
name). If you can see 

Print Server Status and 

Control

 in the menu, then the Brother Print/Fax server is 

visible to the network, proceed to the Novel NetWare 
Installation Troubleshooting Section. Otherwise, go to step 3.

c

If you are running AppleTalk for Macintosh:
In case of using Postscript driver make sure that you can see 
the Print/Fax server name under the LaserWriter 8 icon in the 
Chooser. If it is visible, then the connection is good, so 
proceed to the AppleTalk for Macintosh Section. Otherwise, 
go to step 3. 

If none of the following steps are successful, there is almost 
certainly a hardware or network problem!