For Example:; Menu Access; Copy Quality Difficulties- Page 118

104

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, RingMaster, Voice Mail, an 
answering machine, an alarm system or other custom feature on a single phone 
line with your machine, it may create a problem sending or receiving faxes.

For Example:

 Your Brother machine handles the Caller ID subscriber services. 

However, if you subscribe to Call Waiting or some other custom service and its 
signal comes through the line while your machine is sending or receiving a fax, the 
signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should 
help overcome this problem. This condition is related to the telephone system 
industry and is common to all devices that send and receive information on a 
single, shared line with custom features. If avoiding a slight interruption is crucial 
to your business, a separate line with no custom features is recommended.

Menu Access

Difficulties

Suggestions

The machine beeps when you try to 
access the Setup Receive and 
Setup Send menus.

If the 

Fax

 key is not illuminated, press it to turn on Fax mode. The Setup Receive 

setting (

Menu

, 

2

, 

1

) and Setup Send setting (

Menu

, 

2

, 

2

) are available only when 

the machine is in Fax mode.

Copy Quality Difficulties

Difficulties

Suggestions

Vertical streaks appear in copies.

Either the scanner or the primary corona wire for printing is dirty. Clean them both. 
(See 

Cleaning the scanner glass

 on page 128 and 

Cleaning the corona wire

 on 

page 130.)

Printing Difficulties

Difficulties

Suggestions

No printout.

„

Check that the machine is plugged in and the power switch is turned on.

„

Check that the toner cartridge and drum unit are installed properly. (See 

Replacing the drum unit (DR-520)

 on page 135.)

„

Check the interface cable connection on both the machine and your computer. 
(See 

the Quick Setup Guide

.)

„

Check that the correct printer driver has been installed and chosen.

„

Check to see if the LCD is showing an error message. (See 

Error messages

on page 116.)

„

The machine is online. On your PC, click 

Start

, then 

Settings

, and then 

Printers and Faxes

. Right-click ‘Brother MFC-XXXX (where XXXX is your 

model name)’. Make sure that ‘Use Printer Offline’ is unchecked.

The machine prints unexpectedly 
or it prints garbage.

„

Turn off the machine’s power switch and then turn it on again. If the error 
message continues leave the machine for several minutes and then try it 
again. (The machine can be turned off for up to 4 days without losing faxes 
stored in the memory.)

„

Check the settings in your application to make sure it is set up to work with 
your machine.

„

If you are using the parallel port connection, check that the port is BRMFC and 
not LPT1. 

Handling Incoming Calls (Continued)

Difficulties

Suggestions