Job Cancel; Scanning Difficulties; Software Difficulties- Page 119

Troubleshooting and routine maintenance

105

The machine prints the first couple 
of pages correctly, then some 
pages have text missing.

„

Check the settings in your application to make sure that it is set up to work with 
your machine.

„

Your computer is not recognizing the machine’s input buffer’s full signal. Make 
sure that you connected the interface cable correctly. 
(See 

the Quick Setup Guide

.)

The machine cannot print full 
pages of a document.

Out of Memory

 message 

appears.

„

Reduce the printing resolution. (See 

Advanced tab in the Software User’s 

Guide on the CD-ROM

.)

„

Reduce the complexity of your document and try again. Reduce the graphic 
quality or the number of font sizes within your application. 

„

Add more memory. See 

Installing extra memory

 on page 101.

The headers or footers appear 
when the document displays on the 
screen but they do not show up 
when it is printed.

There is an unprintable area on the top and bottom of the page. Adjust the top and 
bottom margins in your document to allow for this.

The machine does not print on both 
sides of the paper even though the 
printer driver setting is Duplex. 
(MFC-8670DN, MFC-8860DN and 
MFC-8870DW only)

Check the paper size setting in the printer driver. You need to select A4, Letter, 
Legal or Folio.

The machine is not printing or has 
stopped printing and the machine’s 
status LED is yellow.

Press 

Job Cancel

.

As the machine cancels the Job and clears it from the memory it may produce an 
incomplete printout.

Scanning Difficulties

Difficulties

Suggestions

TWAIN errors appear while 
scanning.

Make sure that the Brother TWAIN driver is chosen as the primary source. In 
PaperPort

®

, click 

File

, 

Scan

 and choose the 

Brother TWAIN driver

.

Software Difficulties

Difficulties

Suggestions

Cannot install software or print.

Run the 

Repair MFL-Pro Suite

 program on the CD-ROM. This program will repair 

and reinstall the software.

Cannot perform ‘2 in 1’ or ‘4 in 1’ 
printing.

Check that the paper size setting in the application and in the printer driver are the 
same.

The machine does not print from 
Adobe Illustrator. 

Try to reduce the print resolution. (See 

Advanced tab in the Software User’s Guide 

on the CD-ROM

.) 

When using ATM fonts, some 
characters are missing or wrong 
characters are printed in their 
place.

If you are using Windows

®

 98/98SE/Me, click 

Start

, 

Settings

, and then 

Printers

. 

Right-click 

Brother 

MFC-XXXX (where XXXX is your model name) and click 

Properties

. Click 

Spool Setting

 on the 

Details

 tab. Choose 

RAW

 from 

Spool 

Data Format

.

Printing Difficulties (Continued)

Difficulties

Suggestions