General problems; Control Panel; Windows Firewall- Page 29

Troubleshooting

24

6

General problems

6

CD-ROM is inserted, but does not start automatically

6

If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM. 
In this case, execute 

Setup.exe

 in the root directory of the CD-ROM.

My computer can not find the printer/print server
I can not make a necessary connection to the printer/print server.
My printer/print server does not appear in the window of BRAdmin Light

6

„

For Windows

®

The Firewall setting on your computer may be rejecting the necessary network connection. In this case, 
you will need to disable the Firewall on your computer and re-install the drivers.

Windows

®

 XP SP2/SP3 users:

6

a

Click the 

Start

 button, 

Settings

, and then 

Control Panel

.

b

Double click 

Windows Firewall

.

c

Click the 

General

 tab. Verify that 

Off (not recommended)

 is chosen.

d

Click 

OK

.

Windows

®

 XP SP1 users:

6

a

Locate the “Windows” key on your keyboard. These are the keys with the Windows logo on it.

b

Press the “Windows” key plus the “E” key to open 

My Computer

.

c

On the left, right click 

My Network Places

, click 

Properties

, then right click 

Local Area Connection

and click 

Properties

.

d

Click the 

Advanced

 tab. Under 

Internet Connection Firewall

, verify that the box next to 

Protect

my computer...

 is unchecked. If the box is chosen, click the box to remove the check. Then, click 

OK

.

e

Once your firewall is disabled, try reinstalling the Brother software package. For instructions on how 

to install from the CD-ROM, use the User’s Guide we have provided with the printer.

f

If the installation completed successfully, the Firewall on your computer was rejecting the necessary 

network connection. In this case, you will need to disable the Firewall on your computer whenever 

you install the network drivers.

Note

After the Brother software package is installed, re-enable your Firewall.