Printing problems; Print job is not printed; Error during printing- Page 31

Troubleshooting

26

6

Printing problems

6

Print job is not printed

6

Make sure the status and configuration of the print server. Check the following:

a

Make sure that the printer is powered on, is on-line and ready to print.

b

Print the Printer Settings Page of the printer and check if the settings such as IP address settings are 
correct for your network. The problem may be the result of a mismatched or duplicate IP address. Verify 
that the IP address is correctly loaded into the print server, and make sure that no other nodes on the 
network have this IP address.

c

Verify that the print server is on your network as follows:

„

For Windows

®

1

Try pinging the print server from the host operating system command prompt with the command:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to 

two minutes for the print server to load its IP address after setting the IP address).

„

For Macintosh

®

1

From the 

Go

 menu, choose 

Applications

.

2

Open the 

Utilities

 folder.

3

Double click the 

Terminal

 icon.

4

Try pinging the print server from the Terminal window:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to 

two minutes for the print server to load its IP address after setting the IP address).

Error during printing

6

If you try to print while other users are printing large amounts of data (e.g. many pages or pages with a large 
amount of graphics at high resolution), the printer is unable to accept your print job until the ongoing printing 
is finished. If the waiting time of your print job exceeds a certain limit, a time out situation occurs, which causes 
the error message. In such situations, execute the print job again after the other jobs are completed.