Network print software installation problems; The Brother print server is not found during the setup of the network print software or from the ; installation of the Brother printer driver.- Page 30

Troubleshooting

25

6

Network print software installation problems

6

The Brother print server is not found during the setup of the network print software or from the 
installation of the Brother printer driver.

6

Make sure you have completed the IP address setting of the Brother print server according to Chapter 2 of 
this Guide before installing the network print software or printer driver. 

Check the following:

6

a

Make sure that the printer is powered on, is on-line and ready to print.

b

Print the Printer Settings Page and check if the settings such as IP address settings are correct for your 
network. The problem may be the result of a mismatched or duplicate IP address. Verify that the IP 
address is correctly loaded into the print server, and make sure that no other nodes on the network have 
this IP address. For details on how to print the Printer Settings Page, see 

Printing the Printer 

Settings

on page 14.

c

Verify that the print server is on your network as follows:

„

For Windows

®

Try pinging the print server from the host operating system command prompt with the command:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to two 

minutes for the print server to load its IP address after setting the IP address).

„

For Macintosh

®

1

From the 

Go

 menu, choose 

Applications

.

2

Open the 

Utilities

 folder.

3

Double click the 

Terminal

 icon.

4

Try pinging the print server from the Terminal window:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to 

two minutes for the print server to load its IP address after setting the IP address).

d

(For Windows

®

) If the installation failed, the Firewall on your computer may be blocking the necessary 

network connection to the printer. In this case, you will need to disable the Firewall on your computer 
and re-install the drivers. For details on how to disable the Firewall, see 

For Windows

®

on page 24.