C Troubleshooting and routine maintenance; Troubleshooting; If you are having difficulty with your machine- Page 116

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C

Troubleshooting

C

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be 
made 

from within

 that country.

If you are having difficulty with your machine

C

If you think there is a problem with the way your faxes look, make a copy first. If the copy looks 
good, the problem is probably not your machine. Check the chart below and follow the 
troubleshooting tips. You can solve most problems by yourself.

If you need additional help, the Brother Solutions Center offers the latest FAQs and 
troubleshooting tips.

Visit us at http://solutions.brother.com.

Troubleshooting and 

routine maintenance

C

Printing or Receiving Faxes

Difficulties

Suggestions

„

Condensed print

„

Horizontal streaks

„

Top and bottom sentences are 
cut off

„

Missing lines

Usually this is caused by a poor telephone connection. If your copy looks good, 
you probably had a bad connection, with static or interference on the telephone 
line. Ask the other party to send the fax again.

Poor print quality

See 

Improving the print quality

 on page 110.

Vertical black lines when receiving

Your machine’s primary corona wire for printing may be dirty. Clean your primary 
corona wire. (See 

Cleaning the corona wire

 on page 130.)

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the 
problem is with the sending machine. Try receiving from another fax machine. 

If the problem continues, call Brother Customer Service at 
1-877-BROTHER (1-877-276-8437) (

in USA

) or 1-877-BROTHER (

in Canada

).

Received faxes appear as split or 
blank pages.

If the received faxes are divided and printed on two pages or if you get an extra 
blank page, your paper size setting may not be correct for the paper you are using. 
(See 

Paper Size

 on page 19.) 

Turn on auto reduction. (See 

Printing a reduced incoming fax

 on page 44.)