Sending Faxes; Handling Incoming Calls; Phone Line or Connections- Page 117

Troubleshooting and routine maintenance

103

Phone Line or Connections

Difficulties

Suggestions

Dialing does not work.

Check for a dial tone.

Change 

Tone/Pulse

 setting. (See 

the Quick Setup Guide

.) 

Check all line cord connections.

Check that the machine is plugged in and switched on.

Send a manual fax by pressing 

Hook

 or by lifting the handset of the external 

phone and dialing the number. Wait to hear fax receiving tones before pressing 

Start

.

The machine does not answer 
when called.

Make sure the machine is in the correct receiving mode for your setup. (See 

Receiving a fax

 on page 40.) Check for a dial tone. If possible, call your machine 

to hear it answer. If there is still no answer, check the telephone line cord 
connection. If there is no ringing when you call your machine, ask your telephone 
company to check the line.

Sending Faxes

Difficulties

Suggestions

Poor sending quality.

Try changing your resolution to 

Fine

 or 

S.Fine

. Make a copy to check your 

machine’s scanner operation. If the copy quality is not good, clean the scanner. 
(See 

Cleaning the scanner glass

 on page 128.)

Transmission Verification Report 
says ‘RESULT:NG’.

There is probably temporary noise or static on the line. Try sending the fax again. 
If you send a PC FAX message and get ‘RESULT:NG’ on the Transmission 
Verification Report, your machine may be out of memory. To free up extra 
memory, you can turn off fax storage (see 

Turning off Remote Fax Options

 on 

page 66), print fax messages in memory (see 

Printing a fax from the memory

 on 

page 45) or cancel a delayed fax or polling job (see 

Checking and canceling 

waiting jobs

 on page 38). If the problem continues, ask the telephone company to 

check your phone line.

If you often get transmission errors due to possible interference on the phone line, 
try changing the Compatibility setting to 

Basic

. (See 

Phone line interference

 on 

page 115.)

Vertical black lines when sending.

If the copy you made shows the same problem, clean the scanner. (See 

Cleaning 

the scanner glass

 on page 128.)

Handling Incoming Calls

Difficulties

Suggestions

The machine ‘Hears’ a voice as a 
CNG Tone.

If Easy Receive is set to on, your machine is more sensitive to sounds. It may 
mistakenly interpret certain voices or music on the line as a fax machine calling 
and respond with fax receiving tones. Deactivate the machine by pressing 

Stop/Exit

. Try avoiding this problem by turning Easy Receive to off. (See 

Easy 

Receive

 on page 42.)

Sending a Fax Call to the machine. If you answered on an external or extension phone, press your Fax Receive Code 

[default setting is (

l

 51)]. When your machine answers, hang up.