Error messages; Error Message- Page 130

116

Error messages

C

As with any sophisticated office product, errors may occur. If this happens, your machine will 
identify the error and display an error message. The most common error messages are shown 
below.

Error Message

Cause

Action

Check Paper 
Size

Paper is not the correct size.

Load the correct size of paper (Letter, Legal, A4 
or Folio) and then set the “Paper size” 
(

Menu

, 

1

, 

3

) and “Tray Use in Fax Mode” 

(

Menu

, 

1

, 

7

, 

2

), See 

Paper Size

 on page 19 and 

Tray use in Fax mode

 on page 20.

Comm.Error

Poor phone line quality caused a 
communication error.

Send the fax again or connect the machine to 
another telephone line. If the problem continues, 
call the telephone company and ask them to 
check your phone line.

Connection 
Fail

You tried to poll a fax machine that 
is not in Polled Waiting mode.

Check the other fax machine’s polling setup.

Cooling Down

Wait for a 
while

The temperature of the drum unit or 
toner cartridge is too hot. The 
machine will pause its current print 
job and go into cooling down mode. 
During the cooling down mode, you 
will hear the cooling fan running 
while the LCD shows 

Cooling 

Down

, and 

Wait for a while

.

Make sure that you can hear the fan in the 
machine spinning and that the exhaust outlet 
isn't blocked by something.

If the fan is spinning, remove any obstacles that 
surround the exhaust outlet, and then leave the 
machine turned on but do not use it for several 
minutes.

If the fan is not spinning follow the suggestions 
below.

Turn off the machine's power switch and then 
turn it on again. If the error message continues 
leave the machine for several minutes and then 
try it again. (The machine can be turned off for 
up to 4 days without losing faxes stored in the 
memory.)

Cover is Open

The front cover is not closed 
completely.

Close the front cover of the machine.

The fuser cover is not closed 
completely or the paper is jammed 
at the fuser unit.

Open the back cover, and then open the fuser 
cover. Remove the jammed paper if there is any, 
and then close the fuser cover and the back 
cover.

Disconnected

The other person or other person’s 
fax machine stopped the call.

Try to send or receive again.

Document Jam

The document was not inserted or 
fed properly, or the document 
scanned from the ADF was too 
long.

See 

Document jams

 on page 121 or 

Using the 

ADF

 on page 11.