8 Troubleshooting; Potential types of problems- Page 28

Maintenance and Troubleshooting

28

If the problems occur while using this printer, the following may help you to solve the 
problems.

Problem

Solution

•

The QL-500 does not 

print, or a printing error 

is received.

•

Is the USB cable loose?
Check that the USB cable is connected correctly.

•

Is the DK Roll installed correctly?
If not, remove the DK Rolls and reinstall.

•

Is there enough label/tape roll remaining?
Check that there is enough label/tape roll remaining.

•

Is the DK Roll compartment cover open?
Check that the DK Roll compartment cover is closed.

•

The power button does 

not light up or flash.

•

Is the power supply cord connected correctly?
Check that the power supply cord is connected and plugged in. If 
connected correctly, try connecting it to another electrical outlet.
* If the power button still does not light up or flash, contact Brother 

Customer Service at 1-877-BROTHER.

•

The printed label 

contains streaks or 

poor quality characters, 

or the label is not fed 

correctly.

•

Is the print head or roller dirty? 
While the print head generally remains clean under normal use, lint or 
dirt from the roller may become stuck on the printer head. If this occurs, 
clean the roller. Refer to "Roller maintenance" in page 24.

•

A data transmission 

error appears on the 

personal computer 

screen.

•

Is the correct port selected?

•

Check that the correct port is selected from the “Print to the following 
port” list in the Printer Properties dialog box.

•

Is the QL-500 in cooling mode (the LED lamp is flashing slowly)?
Wait until the LED lamp stops flashing and then try printing again.

•

Labels are jammed in 

the cutter or are not 

ejected correctly after 

printing.

•

Does the edge of the cutter unit seem to have lost its sharpness?
Do cutter errors occur frequently?

•

Replace the cutter. For details, refer to "Replacing the cutter unit" in 
page 26.

•

Is there dirt or lint on the roller preventing it from rolling freely?

•

Use a Cleaning Sheet to clean the roller. For details, refer to "Roller 
maintenance" in page 24.

•

Layout style is not 

updated when Add-in is 

still activated and a 

new label roll is 

installed.

•

Is new label roll installed before activating the P-touch Add-In (The P-
touch function is added to your standard Microsoft toolbar)?
Exit the P-touch Add-In, load the 2

nd

 label roll type, reactivate the P-

touch Add-in.

•

The Add-in feature icon 

is not displayed on 

Microsoft

®

 Word

•

Is Microsoft

®

 Outlook

®

 started up?

•

Is Microsoft

®

Word selected for the editor usually used for Microsoft

®

Outlook

®

?

•

Due to the limitation of the program, the Add-In of Microsoft

®

 Word

®

 is 

unable to be used with the above settings. Quit Microsoft

®

 Outlook

®

, 

and restart Microsoft

®

 Word.

8 Troubleshooting

Potential types of problems