Customer Satisfaction Procedure; STEP ONE - Page 388

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Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your
dealer and to Buick. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer’s sales or service departments.
Sometimes, however, despite the best intentions of 
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, 
the following steps should be taken:

STEP ONE -- Discuss your concern with a member 
of dealership management. Normally, concerns can 
be quickly resolved at that level. If the matter has 
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the 
general manager.