If you are having difficulty with your machine; Black Start; 14 - 8- Page 175
Brother FAX 1920CN User's Guide
Table of Contents
14 - 8
TROUBLESHOOTING AND ROUTINE MAINTENANCE
If you are having difficulty with your machine
If you think there is a problem with your machine or the way your
faxes look,
make a copy first
. If the copy looks good, the problem is
probably not your machine. Check the chart below and follow the
troubleshooting tips.
DIFFICULTY
SUGGESTIONS
Printing or Receiving Faxes
Condensed print and white
streaks across the page or the
top and bottom of sentences
are cut off.
This can be caused by static or interference on the telephone line. You
can make a copy using the
Black Start
key to see if the same problem
occurs. If the copy looks bad, call Brother Customer Service at
1-800-284-4329 (
in USA
), 1-877-BROTHER (
in Canada
) or
(514) 685-6464 (
in Montreal
).
Poor quality print.
Make sure the Printer Driver or Paper Type setting in the menu matches
the type of paper you are using. (See
Media Type
on page 1-6 in
Software User’s Guide on the CD-ROM and
page 4-6.) If you are using plain paper, try using the types of
recommended paper. (See
on page 2-3.) Don’t handle the
paper until the ink is dry. Adjust the Vertical Alignment. (See
Smudged stain at the top
center of the printed page.
Make sure the paper is not too thick or not curled. (See
Printing is too dark or too light.
Make sure your ink cartridges are fresh. Cartridges are good for up to
two years, after that the ink may become clogged. Cartridge expiration
dates are printed on the package. Make sure the Printer Driver matches
the type of paper you are using. (See
Media Type
on page 1-6 in
Software User’s Guide on the CD-ROM.) Try using the recommended
types of paper. (See
on page 2-3.) The recommended
environment for your machine is between 68°F to 91°F.
Printing appears dirty or ink
seems to run.
Make sure you are using the proper types of paper. (See
on page 2-3.) Don’t handle the paper until the ink is dry.
The recommended environment for your machine is between 68°F to
91°F.
White horizontal lines appear
in text or graphics.
Clean the print heads. (See
Stains appear on the reverse
side or at the bottom of the
page
Make sure the Printer Platen is not dirty with ink. (See
Vertical black lines when
receiving.
The sender’s scanner may be dirty. Ask the sender to make a copy to
see if the problem is on with the sending machine. Try receiving from
another fax machine.
If the problem continues, call Brother Customer Service at
1-800-284-4329 (
in USA
), 1-877-BROTHER (
in Canada
) or
(514) 685-6464 (
in Montreal
).
Received color fax prints only
in black and white.
Replace the color ink cartridges that are empty or nearly empty, and
then ask the other person to send the color fax again. (See
on page 14-19.) Check that Fax Storage is set to
Off
.
Left and Right margins are cut
off.
Turn on Auto Reduction. (See
Detailed Information for Brother FAX 1920CN User's Guide
Lists of information found in Brother FAX 1920CN User's Guide - Page 175
- 6.) If you are using plain paper, try using the types of recommended paper.
- 3.) Don’t handle the paper until the ink is dry.
- 11.) Smudged stain at the top center of the printed page.
- 3.) Printing is too dark or too light.
- 3.) The recommended environment for your machine is between 68°F to 91°F.
- 3.) Don’t handle the paper until the ink is dry.
- 11.) Stains appear on the reverse side or at the bottom of the page Make sure the Printer Platen is not dirty with ink.
- 18.) Vertical black lines when receiving.
- 19.) Check that Fax Storage is set to Off .
- 3.) Left and Right margins are cut off.
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