Solving print problems; Status Monitor; Memory Full- Page 105

Troubleshooting

97

6

Solving print problems

6

Problem

Recommendation

The printer prints unexpectedly 
or it prints garbage data.

„

Make sure that the printer cable is not too long. We recommend that you use a 
USB cable that is no longer than 2 meters (6.5 feet).

„

Make sure that the printer cable is not damaged or broken.

„

If you are using an interface-switching device, remove it. Connect your computer 
directly to your printer, and then try again.

„

Make sure that you have chosen the correct printer driver with ‘Set as Default 
Printer’.

„

Make sure that the printer is not connected to the same port that is also 
connected to a storage device or scanner. Take away all other devices and 
connect the port only to the printer.

„

Turn off the 

Status Monitor

.

The printer cannot print full 
pages of a document. An error 
message 

Memory Full

appears.

„

Press the 

Go

 button to print the remaining data in the printer memory. Cancel the 

print job if you want to delete the remaining data in the printer memory. (See 

Go 

button

on page 55.)

„

Reduce the complexity of your document or reduce the print resolution.

The printer cannot print full 
pages of a document. An error 
message 

Print Overrun

appears.

„

Press the 

Go

 button to print the remaining data in the printer memory. Cancel the 

print job if you want to delete the remaining data in the printer memory. See 

Go 

button

on page 55.

„

If this does not clear the error, reduce the complexity of your document or cut the 
print resolution.

„

(HL-2150N / HL-2170W only)
Change the following settings in the supplied Windows

®

 driver and try again. The 

best combination of these settings will vary depending on your document:

• Graphics mode

1

• TrueType mode

1

• Use Printer TrueType

®

 Fonts

1

1

Choose the 

Advanced

 tab, click the Print Quality icon, and then choose 

Manual

 in 

Print Setting

and click the 

Setting...

 button.

The headers or footers appear 
when the document displays on 
the screen but they do not show 
up when it is printed.

„

Adjust the top and bottom margins of your document.