6 Troubleshooting; Identifying your problem; First, check the following:- Page 87

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You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.

Identifying your problem

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First, check the following:

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„

The AC power cord is connected properly and the printer is turned on.

„

All of the protective parts have been removed.

„

The toner cartridges and drum unit are installed properly.

„

The front cover and fuser cover are fully closed.

„

Paper is inserted properly in the paper tray.

„

The interface cable is securely connected to the printer and the computer.

„

The correct driver for the printer has been chosen and is installed.

„

The computer is set up to connect to the correct printer port.

Printer does not print:

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If you did not solve your problem with the above checks, identify your problem and then go to the page 
suggested below.

„

Printer LED is blinking

See 

LEDs (Light Emitting Diodes)

on page 48.

„

Status Monitor Error Message appears

See 

Error messages in the Status Monitor

on page 80.

„

Printer printed an Error Message

See 

Error message printout

on page 82.

„

Paper handling

(See 

Paper handling

on page 83 and 

Paper jams and how to clear them

on page 85.)

„

Other problems

(See 

Other problems

on page 98.)

Pages are printed, but there are problems with:

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„

Print quality

(See 

Improving the print quality

on page 91.)

„

Printout is incorrect

(See 

Solving print problems

on page 97.)

Troubleshooting

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