8.Troubleshooting; Overview; General problems- Page 41

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8

Troubleshooting

Overview

This chapter describes procedures for troubleshooting problems you may encounter with a Brother print/scan 
server, it is divided into the following sections:

■

General problems

■

Network print software installation problems

■

Printing problems

■

Protocol-specific troubleshooting

General problems

CD-ROM is inserted, but does not start automatically

If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM. 
In this case, execute setup.exe in the root directory of the CD-ROM.

How to reset the Brother print/scan server to factory default

You can reset the print/scan server back to its default factory settings (resetting all information such as the 
password and IP address information). See Restoring the network settings to factory default on page 3-8.

Network print software installation problems

The Brother print/scan server is not found during setup of the network print software 
installation or from the printer driver of the Brother machine in Windows

®

.

The Brother print/scan server is not found using the Simple Network Configuration 
capabilities of Mac OS

®

 X.

Make sure you have completed the IP address setting of the Brother print/scan server according to Chapter 
2 or Chapter 3 of this User’s Guide before installing the network print software or printer driver. Check the 
following:

1

Make sure that the machine is powered on, is on-line and ready to print.