For Windows; For Macintosh; Printer Setup Utility- Page 42

Troubleshooting

8 - 2

8

2

Check to see if there is any LED activity. Brother print/scan servers have two LEDs on the back panel of 
the machine. The upper side LED shows Link status. The lower side LED shows Activity 
(Receive/Transmit) status.

No light: If both LEDs are off, then the print/scan server is not connected to the network.

Link LED is green: The Link LED will be green if the print/scan server is connected to a Ethernet network.

3

Print the Network Configuration Page and check if the settings such as IP address settings are correct 
for your network. The problem may be the result of mismatched or duplicate IP address. Verify that the 
IP address is correctly loaded into the print/scan server. And make sure that no other nodes on the 
network have this IP address. For information on how to print the Network Configuration Page, see 
Printing the Network Configuration Page on page 3-7.

4

Verify that the print/scan server is on your network as follows:

For Windows

®

Try pinging the print/scan server from the host operating system command prompt with the command:

ping ipaddress

Where 

ipaddress

 is the print/scan server IP address (note that in some instances it can take up to two 

minutes for the print/scan server to load its IP address after setting the IP address). 

For Macintosh

®

For Mac OS

®

 9.1 to 9.2

(1) From the Apple menu, open the Chooser.

(2) Click the Brother Laser (IP) icon, and make sure that your print/scan server name appears in the 

right frame. If it is visible, then the connection is good. Otherwise, go to Step 5.

For Mac OS

®

 X 10.2.4 or greater

(1) From the Go menu, select Applications.

(2) Open the Utilities folder.

(3) Double-click the Printer Setup Utility icon.

(4) Click Add.