Troubleshooting; Potential types of problems- Page 54

STEP3 Maintenance and Troubleshooting

54

If the problems occur while using this printer, the following may help you to solve the 
problems.

Problem

Solution

•

Cannot print

•

Printing error 

is displayed

•

Is the USB cable disconnected?

Check the USB cable is connected properly.

•

Is the DK Roll properly set?

If it is not set properly, remove the DK Roll and set it again.

•

Is the DK Roll used up?

Check for some of the roll are still left.

•

Is the DK Roll cover open?

Check the roll cover is closed properly.

•

Are USB cable and RS-232C cable connected to the printer at the 

same time?

Connect only one cable which is used to communicate with the 

printer. 

•

LED lamp 

does not light 

up

•

Is the power cord connected properly?

Check the power cord is connected properly. If it is connected 

properly, try to connect it to another outlet.

* If the problem is not resolved after trying these solutions, contact your local 

distributor or Brother Customer Service at 1-877-BROTHER.

•

LED lamp is 

blinking

•

For details, refer to 

Î

"Manual Operation Button Functions" in page 

22.

•

Does a system error (the LED turns off after blinking 10 times) 

occur?

Turn OFF the power of the printer and turn it ON again.

If the problem is not resolved after trying this solution, contact your 

local distributor or Brother Customer Service at 1-877-BROTHER.

•

The printed 

label contains 

streaks or 

poor quality 

characters, or 

the label is not 

fed correctly.

•

Is the print head or roller damaged or stained?

While the print head generally remains clean under normal use, lint 

or dirt from the roller may become stuck on the printer head. If this 

occurs, clean the roller. For details, refer to 

Î

"Roller maintenance" 

in page 48.

•

Data 

transmission 

error is 

displayed on 

the personal 

computer 

screen

•

Is the correct port selected?

Check that the correct port is selected from [print to the port below] 

in printer property dialog box.

•

The clock 

stops when 

unplugging 

the power 

cord

•

Has the protective battery sheet been removed?

Remove the protective battery sheet.

•

Is the battery inserted?

Install a new battery.

•

The battery has lost its power.

Replace it with a new battery.

Troubleshooting

Potential types of problems