Error messages- Page 55

55

STEP

1

STEP

2

STEP

3

Bef

o

re usi

n

g 

the print

er

In

tr

odu

ct

ion

M

aint

enanc

e and 

T

roubleshoot

ing

Creat

ing and 

print

ing a 

label

•

Labels are 

jammed in the 

cutter or are 
not ejected 

correctly after 

printing.

•

Is the cutter blade getting dull?

Does the cutter error occur frequently?
Replace the cutter unit. For details, refer to 

Î

"Replacing the cutter 

unit" in page 50.

•

Is there dirt or lint on the roller preventing it from rolling freely?
Clean the roller using the cleaning sheet. For details, refer to 

Î

"Roller maintenance" in page 48.

•

Is the label outlet stained?
Remove stains from the label outlet. For details, refer to 

Î

"Label 

outlet maintenance" in page 49.

•

The Add-in 
feature icon is 

not displayed 

on Microsoft

®

Word.

•

Is Microsoft

®

 Word started up from Microsoft

®

 Outlook

®

?

•

Is Microsoft

®

 Word chosen for the editor usually used for Microsoft

®

Outlook

®

?

Due to program limitations, the Add-in feature of Microsoft

®

 Word is 

unable to be used with the above settings. Quit Microsoft

®

 Outlook

®

, 

and restart Microsoft

®

 Word.

•

I would like to 

clear the 
printer settings 

and the data 

transferred 
from the PC.

•

Reset the printer.

With the power supply off, press the ON/OFF button while at the 
same time holding the Up arrow button and Feed button. The printer 

is reset and its settings and data transferred from the PC is deleted. 

The clock and date settings will not be affected.

Error message

Cause

Solution

System Error

No.*!

A system error occurs.

Contact your service representative.

Please Close

Cover!

The DK Roll cover is open.

Close the DK Roll cover and do 

the operation over again.

Cutter Error!

The cutter is not set to the home 

position.

Turn off the printer, and then turn 

the printer on again.

If the problem cannot be 
corrected, contact your service 

representative.

Paper Cannot

be Fed!

The DK Roll is not fed properly.

Or, the DK Tape has run out.

Set the DK Roll properly again. If 

the DK Tape has run out, insert a 

new roll.

Roll End!

The DK Label has run out.

Insert a new DK label roll.

Please Insert

Label Roll!

Printing or cutting is operated 

without installing DK Roll.

Install the DK Roll.

Problem

Solution

Error messages