User Check - Page 207

Confidential

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S-2 

Although the USB driver is installed, it is unable to find the BRUSB: port. 
(Windows98/Me only) 

User Check 

(1)  Re-install the USB driver by following the steps below; 

i)  Turn the printer off. 
ii)  Double-click the file “Deins USB.exe” in the USB directory of the CD-ROM. 
iii)  Re-boot the PC. 
iv)  Turn the printer on. 
v)  “Add New Hardware Wizard” is launched again, follow the instructions in the 

Wizard tore-install the driver. 

(2)  Try to connect the printer directly to the computer if it is connected through a USB hub. 

Possible cause 

Step 

Check 

Result

Remedy 

Computer 
Operating 
System 

1 

Windows 95 or Windows 
NT4.0? 

Yes  The operating system does not 

support USB. 

Computer 
settings 

2 

Does ‘Universal Serial Bus 
Controllers’ appear in the 
Device Manager tab of 
‘System Properties’ in 
Control Panel? 

No 

This problem can be caused by 
your computer settings. See the 
computer manual. 

USB cable/ 
printer 
damage 

3 

Does “Add New Hardware 
Wizard” appear on the 
screen or Does test print 
complete? 

No 

The USB cable is damaged. 
Replace the cable.  If the same 
problem appears, the printer will 
be damaged.