[ 6 ] Network problem; For Windows; For Macintosh- Page 238

Confidential

9-50

[ 6 ]  Network problem 

If the error related to network occurs, refer to the following sections;  

„

„

„

„

 Installation problem 

The Brother print server is not found during setup of the network print software installation or from the 
printer driver of the Brother printer in Windows

®

.

The Brother print server is not found using the Simple Network Configuration capabilities of Mac OS

®

X.

Make sure you have completed the IP address setting of the Brother print server according to 
Chapter 2 of this User’s Guide before installing the network print software or printer driver.  Check 
the following

: 

1.  Make sure that the printer is powered on, is on-line and ready to print. 
2.  Check to see if there is any LED activity. Brother print servers have two LEDs on the back 

panel of the printer.  The upper side LED shows Link status.  The lower side LED shows 
Activity (Receive/Transmit) status. 

No light: If both LEDs are off, then the print server is not connected to the network. 
Link LED is green:  The Link LED indicates green if the print server is connected to a  
Ethernet network. 

3.  Print the Printer Settings Page and check if the settings such as IP address settings are 

correct for your network.  The problem may be the result of mismatched or duplicate IP 
address.  Verify that the IP address is correctly loaded into the print server.  And make sure 
that no other nodes on the network have this IP address. 

4.  Verify that the print server is on your network as follows: 

For Windows

®

Try pinging the print server from the host operating system command prompt with the  
command: 

ping ipaddress 

Where ipaddress is the print server IP address (note that in some instances it can take  
up to two minutes for the print server to load its IP address after setting the IP address). 

For Macintosh

®

For Mac OS

®

 9.1 to 9.2

(1) From the 

Apple 

menu, open the 

Chooser

. 

(2) Click the 

Brother Laser (IP) 

icon, and make sure that your print server name appears in 

the right frame.  If it is visible, then the connection is good.  Otherwise, go to Step 5. 

For Mac OS

®

 X 10.2.4 or greater

(1) From the 

Go 

menu, select 

Applications

. 

(2) Open the 

Utilities 

folder. 

(3) Double-click the 

Printer Setup Utility 

icon. 

(4) Click 

Add

.