For Windows; NOTE: - Page 239

Confidential

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(5)  Make the following selection. Make sure that your print server appears.  If it is visible, then 

the connection is good. Otherwise, go to Step 5. 

5.  If you have tried 1 to 4 above and it does not work, then reset the print server back to the 

default factory settings and try from the initial setup again.  For information how to reset to 
the default factory settings. 

6.  Check if a personal firewall such as ICF (Internet Connecting Firewall) for Windows XP is 

running on your computer.  If it is running, temporarily turn it off and try again. 

NOTE: 

If none of the above steps are successful, there is almost certainly a hardware or network  

problem.

„

„

„

„

 Printing problem 

<Print job is not printed> 

Make sure the status and configuration of the print server.  Check following: 
1.  Make sure that the printer is powered on, is on-line and ready to print. 
2.  Print the Printer Settings Page of the printer and check if the settings such as IP address settings 

are correct for your network.  The problem may be the result of mismatched or duplicate IP 
address.  Verify that the IP address is correctly loaded into the print server.  And make sure that 
no other nodes on the network have this IP address. 

3.  Verify that the print server is on your network as follows: 

For Windows

®

(1)  Try pinging the print server from the host operating system command prompt with the 

command: 

ping ipaddress 

Where ipaddress is the print server IP address (note that in some instances it can  
take up to two minutes for the print server to load its IP address after setting the IP  
address). 

(2)  If a successful response is received, then proceed to Windows

®

 95/98/Me and Windows NT

®

4.0 Peer-to-Peer print (LPR) troubleshooting, and Windows

®

 2000/XP IPP troubleshooting. 

Otherwise, proceed to Step 4.