Brother Internet Print (TCP/IP) Troubleshooting- Page 77

8 - 5 TROUBLESHOOTING

NC9100h_FM6.0

Brother Internet Print (TCP/IP) Troubleshooting

1

The first step in troubleshooting is to make sure that you have a 
valid E-mail connection on both the sending PC and the 
receiving Print/Fax server. Try sending an E-mail message from 
the PC to a user at the remote site who can receive mail via the 
POP3 server. If this does not work, there may be an E-mail 
configuration problem on the PC, on the local E-mail server, or 
on the remote POP3 server. Double check to make sure that the 
E-mail parameters that you configured on the PC and on the 
remote Print/Fax server match those that are configured on the 
E-mail servers.

2

If you can print small files OK but are having problems printing 
large files, the problem may be in the E-mail system! Some 
E-mail systems have difficulties printing large files. If the file 
does not reach its destination intact, then the problem is with 
the E-mail system.

3

You can also enable the partial E-mail print facility on your client 
PC, this will split the E-mail up into fragments which should then 
not overwhelm your E-mail server. To do this, select the 
property dialog of the Brother Internet Print Port.