Internet Fax Troubleshooting- Page 78

TROUBLESHOOTING 8 - 6

NC9100h_FM6.0

Internet Fax Troubleshooting

1

If there is a mail delivery error while sending an Internet Fax, the 
mail server will send an error message back to the machine and 
the error message will be printed. If there is an error while 
receiving mail, an error message is printed (Ex. The message 
being sent to the machine was not in a TIFF-F or JPEG format.) 
All documents transmitted to the machine via E-mail must be in 
a TIFF-F or JPEG format.

2

If an error message is printed while receiving E-mail text from a 
PC “ATTACHED FILE FORMAT NOT SUPPORTED” the 
senders mail application may not be set for a “Plain Text” format 
or “Vcard” the virtual business card feature may be set to ON.

3

If the receiver’s mail system is not compatible with the MIME 
format, you cannot transmit a document to the receiver. 
Depending on the receiver's server, there are some cases that 
the error mail will not be sent back.

4

Messages cannot be received in an HTML format. This format 
is not supported. All messages must be received in a TIFF-F or 
JPEG Format.

5

If the size of a documents image data is huge, there is a 
possibility of unsuccessful transmission if the system 
administrator has imposed a limit on the maximum size of E-
mails and their attachments. The document you are sending 
should be separated into smaller documents that will be 
accepted by the mail server. (Ex. A 42 page document of the 
CCITT#1 test chart is approximately 1Mbyte in size).

6

If you do not receive E-mail, check the Auto Polling setting and 
Polling frequency.

7

If you cannot retrieve mail from the mail server, check the 
settings for the POP3 server and Mailbox name. Check that the 
POP3 password is entered correctly. This setting is case 
sensitive.

8

If Relay Broadcast is not forwarding E-mail to a G3 Fax, check 
the Relay Broadcast settings and Relay Domain registration. A 
Relay Domain must be entered for this function to work.