15 Troubleshooting; Overview; General problems- Page 120

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Overview

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This chapter explains how to resolve typical network problems you may encounter when using the Brother 
network printer. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother 
Solutions Center at: http://solutions.brother.com
This chapter is divided into the following sections:

„

General problems

„

Network print software installation problems

„

Printing problems

„

Protocol-specific troubleshooting

General problems

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CD-ROM is inserted, but does not start automatically

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If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM. 
In this case, execute 

Start.exe

 in the root directory of the CD-ROM.

My computer cannot find the printer/print server
I cannot make a necessary connection to the printer/print server.
My printer/print server does not appear in the window of BRAdmin Light or BRAdmin Professional

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„

For Windows

®

The Firewall setting on your computer may be rejecting the necessary network connection. In this case, 
you will need to disable the Firewall on your computer and re-install the drivers.

Windows Vista

®

 users:

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a

Click the 

Start

 button, 

Control Panel

, 

Network and Internet

, 

Windows Firewall

 and click 

Change settings

.

b

When the 

User Account Control

 screen appears, do the following.

„

Users who have administrator rights: Click 

Continue

.

„

For users who do not have administrator rights: Enter the administrator password and click 

OK

.

c

Click the 

General

 tab. Make sure that 

Off (not recommended)

 is selected.

d

Click 

OK

.

Note

After the Brother software is installed, restart your Firewall.

Troubleshooting

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