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Overview
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This chapter explains how to resolve typical network problems you may encounter when using the Brother
network printer. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother
Solutions Center at: http://solutions.brother.com
This chapter is divided into the following sections:
General problems
Network print software installation problems
Printing problems
Protocol-specific troubleshooting
General problems
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CD-ROM is inserted, but does not start automatically
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If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM.
In this case, execute
Start.exe
in the root directory of the CD-ROM.
My computer cannot find the printer/print server
I cannot make a necessary connection to the printer/print server.
My printer/print server does not appear in the window of BRAdmin Light or BRAdmin Professional
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For Windows
®
The Firewall setting on your computer may be rejecting the necessary network connection. In this case,
you will need to disable the Firewall on your computer and re-install the drivers.
Windows Vista
®
users:
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a
Click the
Start
button,
Control Panel
,
Network and Internet
,
Windows Firewall
and click
Change settings
.
b
When the
User Account Control
screen appears, do the following.
Users who have administrator rights: Click
Continue
.
For users who do not have administrator rights: Enter the administrator password and click
OK
.
c
Click the
General
tab. Make sure that
Off (not recommended)
is selected.
d
Click
OK
.
Note
After the Brother software is installed, restart your Firewall.
Troubleshooting
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