For Windows- Page 122

Troubleshooting

115

15

d

Verify that the print server is on your network as follows:

„

For Windows

®

Try pinging the print server from the host operating system command prompt with the command:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to two 

minutes for the print server to load its IP address after setting the IP address).

„

For Macintosh

®

1

From the 

Go

 menu, select 

Applications

.

2

Open the 

Utilities

 folder.

3

Double click the 

Terminal

 icon.

4

Try pinging the print server from the Terminal window:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to 

two minutes for the print server to load its IP address after setting the IP address).

e

If you have tried 

a

 to 

d

 above and it does not work, then reset the print server back to the default factory 

settings and try from the initial setup again. For information on how to reset to the default factory settings, 
see 

Restoring the network settings to factory default

 on page 100.

f

(For Windows

®

) If the installation failed, the Firewall on your computer may be blocking the necessary 

network connection to the printer. In this case, you will need to disable the Firewall on your computer 
and re-install the drivers. After you re-install the drivers verify you can print and then turn your Firewall 
back on. For information on how to disable the Firewall, see 

For Windows®

 on page 113.