Error and maintenance messages; Error Message- Page 121

Troubleshooting and routine maintenance

107

B

Error and maintenance messages

B

As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error or required routine maintenance and 
shows the appropriate message. The most common error and maintenance messages are shown 
below.

You can correct most errors and routine maintenance by yourself. If you need more help, the 
Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Error Message

Cause

Action

Cartridge Error

The toner cartridge is not  
installed properly.

Pull out the drum unit, take out the toner 
cartridge that is indicated on the LCD, and 
put it back into the drum unit again.

Drum End Soon

The drum unit is near the end of 
its life.

Use the drum unit until you have a print 
quality problem; then replace the drum unit 
with a new one.

(See 

Replacing the drum unit

 on page 130.)

Size mismatch

The paper in the tray is not the 
correct size.

Load the correct size of paper in the tray and 
set the 

“

Paper Size

”

 (

Menu

, 

1

, 

3

 (See 

Paper 

size

 in Chapter 3)).

Comm.Error

Poor telephone line quality 
caused a communication error.

Send the fax again or connect the machine 
to another telephone line. If the problem 
continues, call the telephone company and 
ask them to check your telephone line.

Connection Fail

You tried to poll a fax machine 
that is not in Polled Waiting mode.

Check the other fax machine’s polling setup.