Troubleshooting paper handling; 6 - 4; Troubleshooting paper handling - Page 136

TROUBLESHOOTING   6 - 4

Troubleshooting paper handling 

First, make sure that you are using paper that meets our recommended paper specifications. See What 
kind of paper can I use? on page 1-5.

Problem

Recommendation

The printer does not 
load paper.

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If paper is in the paper tray, make sure it is straight. If the paper is curled, you should 
straighten it before printing. Sometimes it is helpful to remove the paper, turn the 
stack over, and then put it back in the paper tray.

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Reduce the amount of paper in the paper tray, and then try again.

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Make sure that manual feed mode is not set in the printer driver.

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If there is paper dust on the separation roller, wipe it off with a moistened soft cloth.

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The pickup roller or separation pad needs to be replaced. Please call your dealer or 
Brother customer service for a replacement.

The printer does not 
load paper from the 
multi-purpose tray.

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Fan the paper well and put it back in firmly. 

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Make sure you have chosen the manual feed mode in the printer driver. 

The printer does not 
load envelopes.

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The printer can load envelopes from the multi-purpose tray. You must set up your 
application software to print on the size of envelopes you are using. This is usually 
done in the page setup or document setup menu of your software. Please see your 
software application manual for instructions.

Envelope is creased 
after it is printed.

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Open the back output tray, and push down the blue tabs that are at the left-hand and 
right-hand sides of the back of the printer.

There is a paper jam.

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Clear the jammed paper (see Paper jams and how to clear them on page 6-5).

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If there is paper dust on the separation roller, wipe it off with a moistened soft cloth.

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The pickup roller or separation pad needs to be replaced. Please call your dealer or 
Brother customer service for a replacement.

The printer feeds 
multiple pages.

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The pickup roller or separation pad needs to be replaced. Please call your dealer or 
Brother customer service for a replacement.

The printer does not 
print to the face-down 
output tray.

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Close the back output tray.

The printed pages are 
curled, so the 
face-down output tray 
cannot hold the 
maximum number of 
sheets.

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Turn over the paper in the paper tray.

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Change the printer driver setting in Media Type to a thicker setting.

The printer does not 
print. 

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Make sure that the cable is connected to the printer.

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Make sure that you have chosen the appropriate printer driver.   

When printing on 
normal paper, it 
creases.

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Change the printer driver setting in Media to the Thin setting.

When printing on 
Legal size paper or 
longer sized paper, the 
paper slides off the top 
output tray.

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Pull up the output tray support flap.