Paper jams and how to clear them; Figure 6-1; 6 - 5- Page 137

6 - 5   TROUBLESHOOTING

Paper jams and how to clear them

If paper jams inside the printer, the printer will stop. One of the following LCD messages will appear to 
tell you where to find the jammed paper. 

Figure 6-1

Paper may jam in the paper tray, inside the printer, in the back output tray or where the paper comes out 
of the printer. Check where the jam is and follow the instructions on the next few pages to remove the 
jammed paper. 

If the error message still appears on the LCD after you remove the jammed paper, there may be more 
paper jammed somewhere else. Please check the printer thoroughly. 

After you have removed all the jammed paper, open the front cover and then close it again to start 
printing.

Do not use the following: 

■

Bent/wrinkled paper

■

Moist paper

■

Paper that does not meet specifications

Paper jam in the multi-purpose tray

Paper jam in the upper paper tray (TRAY 1)

Paper jam in the lower tray (TRAY 2)

Paper jam inside the printer

Paper jam where the paper comes out of the printer
Paper jam in the back output tray

Paper jam in the duplex unit

JAM REAR

JAM MP TRAY

JAM INSIDE

JAM TRAY 1

JAM TRAY 2

JAM DUPLEX

JAM MP TRAY

JAM TRAY1

JAM TRAY2

JAM INSIDE

JAM REAR

JAM DUPLEX