Copying Difficulties; Scanning Difficulties; Software Difficulties- Page 103

Troubleshooting and Routine Maintenance

87

B

Copying Difficulties

Difficulty

Suggestions

Cannot make a copy

Make sure that the Copy 

 key is illuminated. (See 

Entering Copy 

mode

on page 50.)

Vertical streaks appear in copies

If you see vertical streaks on copies, clean the scanner. (See 

Cleaning the 

scanner

on page 97.)

Scanning Difficulties

Difficulty

Suggestions

TWAIN/WIA errors appear when 
starting to scan.

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
PaperPort™ 11SE with OCR, click 

File

, 

Scan

 and choose the Brother 

TWAIN/WIA driver.

Software Difficulties

Difficulty

Suggestions

Cannot install software or print

Run the 

Repair MFL-Pro Suite

 program on the CD-ROM. This program will repair 

and reinstall the software.

‘Device Busy’ 

Make sure the machine is not showing an error message on the LCD.

PhotoCapture Center

®

 Difficulties

Difficulty

Suggestions

Removable Disk does not work 
properly.

1

Have you installed the Windows

®

 2000 update? If not, do the following:

1) Unplug the USB cable.

2) Install the Windows

®

 2000 update using one of the following methods.

„

Install MFL-Pro Suite from the CD-ROM. (See the 

Quick Setup 

Guide

.)

„

Download the latest service pack from the Microsoft Web site.

3) Wait about 1 minute after you restart the PC, and then connect the USB 

cable.

2

Take out the USB Flash memory drive and put it back in again.

3

If you have tried ‘Eject’ from within Windows

®

, take out the USB Flash memory 

drive before you continue.

4

If an error message appears when you try to eject the USB Flash memory 
drive, it means the card is being accessed. Wait a while and then try again.

5

If all of the above do not work, turn off your PC and machine, and then turn 
them on again. (You will have to unplug the power cord of the machine to turn 
it off.)

Cannot access Removable Disk 
from Desktop icon. 

Make sure that you have correctly inserted the USB Flash memory drive.