Error Message- Page 113

113

Error Messages

10

Please call an attendant. We are sorry for the 
inconvenience.

• Check the printer connections.
• Check that the database file is located at the currently specified 

file path. If the database file is on a network computer, check 
that the network is running correctly. If the database still cannot 
be accessed, it may be corrupted; therefore, restore the backup 
file. (page 72)

• Exit Self Check-in mode, and then following the instructions that 

appear in the lower-right corner of the window.

The user name contains invalid characters. User 
name cannot contain more than 255 characters 
and must contain alphanumeric characters.

The user name contains invalid characters. Specify a user name 
with alphanumeric characters.

The backup file "<specified_file_name>" does 
not exist.

• Check that the path to the file has been correctly entered.
• Type in the correct path to the desired backup file.

All data fields are empty.

Enter data in required fields.

Badge template not found.

Verify that the Administrator has not moved or deleted the badge 
template.

Parking permit template not found.

Verify that the Administrator has not moved or deleted the parking 
permit template.

Backup Directory does not exist.

• Confirm the location of the backup files set by the Administrator.
• VM-100 software is unable to access the back up files. Please 

verify local/network connection.

The estimated arrival date is in an unrecognised 
format. The data will be changed to today's date 
and imported.

Check the field has been assigned correctly.
Check the date information is correct.
The example format is displayed on the import screen.
Check the field only includes date information

The estimated arrival time is in an unrecognised 
format. The data will be changed to 00:00 and 
imported.

Check the field has been assigned correctly.
Check the time information is correct.
The example format is displayed on the import screen.
Check the field only includes time information

The estimated departure date is in an unrecog-
nised format. The data will be changed to to-
day’s date and imported.

Check the field has been assigned correctly.
Check the date information is correct.
The example format is displayed on the import screen.
Check the field only includes date information

The purpose of the visit is in an unrecognised 
format. The data will be changed to “Confer-
ence” and imported.

Check the field has been assigned correctly.
Check the purpose of visit information is correct.
The example format is displayed on the import screen.
Check the field only includes purpose of visit information

Error Message

Remedy