Solving print problems- Page 195

6 - 27 TROUBLESHOOTING

HL7050_US_UG_FM5.5

Solving print problems

Problem

Recommendation

The printer prints 
unexpectedly or it prints 
garbage data.

■

Make sure the printer cable is not too long.  We 
recommend that you use a parallel cable that is less 
than 1.8 metres (6 feet) long.  

■

Make sure that the printer cable is not damaged or 
broken. 

■

If you are using an interface-switching device, 
remove it. Connect your computer directly to your 
printer, and then try again.

■

Check that you have chosen the appropriate printer 
driver with 'Set as default'.  

■

Make sure that the printer is not connected to the 
same port that is also connected to a storage device 
or scanner. Take away all other devices and connect 
the port only to the printer.

■

Turn off Printer Status reporting in the Device 
Options tab in the printer driver.

The printer cannot print 
full pages of a 
document.  

■

Press the Go button to print the data that is left in the 
printer.  

■

If the Go button does not clear the error, reduce the 
complexity of your document or reduce the print 
resolution.

■

Change the following settings in the supplied 
Windows

®

 driver, and then try again. The best 

combination of the settings below will vary depending 
on your document.

■

Graphics mode

■

TrueType

TM

 mode

■

Use printer TrueType

TM

 fonts

The printer cannot print 
full pages of a 
document.  An error 
message 

MEMORY 

FULL

 appears.

■

Press the Go button to print the data that is left in the 
printer.  

■

Reduce the print resolution or reduce the complexity 
of your document.

■

Expand the printer memory by adding a DIMM. See 
RAM expansion in Chapter 4.

The headers or footers 
appear when I view my 
document on the 
screen but they do not 
show up when I print it.

■

Most laser printers have a restricted area that cannot 
be printed on. This 'unprintable area' is usually the 
first two lines and the last two lines of a page (leaving 
62 printable lines). Adjust the top and bottom 
margins of your document to allow for this. 

(For connecting and 
using the RS-232C 
interface only)
The printer prints the 
first couple of pages 
properly, but some of 
the following pages 
have text missing.

■

This problem is usually related to serial interface 
settings. Your computer is not recognizing the printer 
input buffer's full signal. This could be caused by a 
wrong serial cable connection (cable is not wired 
properly or is too long) or by a wrong setup of your 
computer serial interface.