Troubleshooting paper handling; Troubleshooting paper handling ; The printer does not - Page 174

TROUBLESHOOTING 6 - 6

HL7050_US_UG_FM5.5

Troubleshooting paper handling 

First, make sure that you are using paper that meets our 
recommended paper specifications. See What kind of paper can I 
use? in Chapter 1.

Problem

Recommendation

The printer does not 
load paper.

■

If paper is in the paper tray, make sure it is straight.  
If the paper is curled, you should straighten it before 
printing. Sometimes it is helpful to remove the 
paper, turn the stack over, and then put it back in 
the paper tray.

■

Reduce the amount of paper in the paper tray, and 
then try again.

■

Make sure that manual feed mode is not set  in the 
printer driver.

■

The pickup roller or separation pad needs to be 
replaced.  Please call your dealer for a replacement.

The printer does not 
load paper from the 
multi-purpose tray.

■

Fan the paper well and put it back in firmly.  

■

Make sure you have chosen the manual feed mode 
in the printer driver.  

The printer does not 
load envelopes.

■

The printer can load envelopes from the multi-
purpose tray.  You must set up your application 
software to print on the size of envelopes you are 
using.  This is usually done in the page setup or 
document setup menu of your software.  Please 
see your software application manual for 
instructions.

Envelope is creased 
after it is printed.

■

Open the face-up output tray, and push down the 
blue tabs that are at the left-hand and right-hand 
sides of the back of the printer.

There is a paper jam.

■

Clear the jammed paper (see Paper jams and how 
to clear them).

■

The pickup roller or separation pad needs to be 
replaced.  Please call your dealer for a 
replacement.

The printer feeds 
multiple pages.

■

The pickup roller or separation pad needs to be 
replaced. Please call your dealer for a replacement.

The printer does not 
print to the face-down 
output tray.

■

Close the face-up output tray.