Brother ; Scan or Get Photo; Repair MFL-Pro Suite- Page 110

96

The machine prints unexpectedly 
or it prints garbage.

„

Pull out the paper tray and wait until the machine stops printing. Then turn off 
the machine

’

s power switch and disconnect from the power for several 

minutes. (The MFC-7840W can be turned off for approximately 4 days without 
losing faxes stored in the memory.)

„

Check the settings in your application to make sure it is set up to work with 
your machine.

The machine prints the first couple 
of pages correctly, then some 
pages have text missing.

„

Check the settings in your application to make sure that it is set up to work with 
your machine.

„

Your computer is not recognizing the machine’s input buffer’s full signal. Make 
sure that you connected the interface cable correctly. (See 

the Quick Setup 

Guide

.)

The headers or footers appear 
when the document displays on the 
screen but they do not show up 
when it is printed.

There is an unprintable area on the top and bottom of the page. Adjust the top and 
bottom margins in your document to allow for this.

Scanning difficulties

Difficulties

Suggestions

TWAIN errors appear while 
scanning.

Make sure that the Brother TWAIN driver is chosen as the primary source. In 
PaperPort™ 11SE, click 

File

, 

Scan or Get Photo

 and choose the 

Brother 

TWAIN driver

.

OCR does not work

Try increasing the scanning resolution.

Network scanning does not work. 
(MFC-7345N, MFC-7440N and 
MFC-7840W only)

See 

Network difficulties(MFC-7345N, MFC-7440N and MFC-7840W only)

on page 97.

Software difficulties

Difficulties

Suggestions

Cannot install software or print.

Run the 

Repair MFL-Pro Suite

 program on the CD-ROM. This program will repair 

and reinstall the software.

Cannot perform ‘2 in 1’ or ‘4 in 1’ 
printing.

Check that the paper size setting in the application and in the printer driver are the 
same.

The machine does not print from 
Adobe Illustrator. 

Try to reduce the print resolution. (See 

Advanced tab in the Software User’s Guide 

on the CD-ROM

.) 

Paper handling difficulties

Difficulties

Suggestions

The machine does not load paper.

The LCD shows 

No Paper

 or a 

Paper Jam message. 

„

If there is no paper, load a new stack of paper into the paper tray.

„

If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
you should straighten it. Sometimes it is helpful to remove the paper, turn the 
stack over and put it back into the paper tray.

„

Reduce the amount of paper in the paper tray, and then try again.

„

If the LCD shows Paper Jam message and you still have a problem, see 

Paper jams

 on page 114.

Printing difficulties (continued)

Difficulties

Suggestions