AppleTalk Troubleshooting- Page 143

13 - 11 TROUBLESHOOTING

NC9100h_FM6.0

1

If you changed the login password, you must change the 
password in both the Brother Print/Fax server (using the 

SET 

NETWARE PASSWORD

 command if you are using the BRConfig 

software or by using a web browser or the BRAdmin 
Professional utility) and in the file server (using the PCONSOLE 

Print Server Information Change Password

command).

2

If you created the print queue using PCONSOLE and BRConfig 
instead of BRAdmin Professional utility, make sure that you 
have enabled at least one NetWare file server using the 

SET 

NETWARE SERVER servername ENABLED

 command.

3

Have you exceeded your NetWare user limit?

4

Make sure that the Print server name you used in PCONSOLE 
exactly matches the name that is configured in the Print/Fax 
server, and make sure it is defined as a Queue Server for the print 
queue.

5

If you are running both 802.3 and Ethernet II frames on different 
file servers on your network, there is a possibility that the Print/
Fax server may not make a connection to the desired file server. 
Try forcing the frame type to the desired one using the 

SET 

NETWARE FRAME

 command from the Print/Fax server remote 

console or using BRAdmin Professional utility.

6

If you are using DOS CAPTURE statement and losing portions 
of your print job, try setting the TIMEOUT parameter in your 
CAPTURE statement to a higher value (at least 50 seconds for 
Windows

®

).

AppleTalk Troubleshooting

In case of using Postscript driver, if you cannot print from an 
AppleTalk for Macintosh computer and you have checked the 
hardware and network as described in the previous steps, then 
check the following:

1

Make sure that you are running Phase 2 AppleTalk and that you 
have selected the correct network interface from the AppleTalk 
Control Panel on the Macintosh.