DLC/LLC Troubleshooting; Web Browser Troubleshooting (TCP/IP); network configuration page- Page 144

TROUBLESHOOTING 13 - 12

NC9100h_FM6.0

2

Make sure that the AppleTalk protocol of the Print/Fax server is 
enabled.

3

If you have a large network, make sure that you have the Laser 
Writer V8.xx or equivalent driver, since earlier versions may 
cause PostScript errors. Also, verify that you get the correct 
printer information when you select Printer Info from the Setup 
button in the Chooser.

4

Make sure that you have selected the correct Printer Description File 
(PPD) from the Chooser (otherwise PostScript errors may result).

5

Verify that you have selected the correct AppleTalk zone. 
Because the Print/Fax server gets its zone information from 
router broadcasts, it may not be in the zone you expect, and will 
therefore not show up in the Chooser. If this is the case, you may 
need to force the zone name using BRAdmin Professional utility, 
a web browser.

DLC/LLC Troubleshooting

If you are having trouble printing with DLC/LLC, check the following:

1

Make sure that the DLC/LLC protocol is enabled using either 
BRAdmin Professional utility, a web browser or TELNET.

2

Make sure that the MAC address of the Windows

®

 setting is the 

same as shown in the network configuration page printout.

Web Browser Troubleshooting (TCP/IP)

1

If you can not connect to the Print/Fax server using your web 
browser it may be worth checking the Proxy Settings of your 
browser. Look in the Exceptions setting and if necessary, type 
in the IP address of the Print/Fax server. This will stop your PC 
from trying to connect to your ISP or proxy server every time you 
wish to look at the Print/Fax server.

2

Make sure that you are using the proper Web Browser, we 
recommend Netscape Navigator version 4.0 or later/ Microsoft 
Internet Explorer version 4.0 or later.