Touch Panel is Malfunctioning- Page 344

TROUBLESHOOTING

330

TROUBLESHOOTING

If you have a minor problem with your sewing machine, check the following solutions. If the solutions 

suggested do not correct the problem, contact your authorized dealer. Press 

o

o

 for advice about minor sewing problems during sewing. Press 

 at any time to return to 

the original screen. If you need additional help, the Brother Solutions Center offers the latest FAQs and 

troubleshooting tips. Visit us at [http://solutions.brother.com].

If the problem persists, contact your dealer or the nearest authorized service center.

Problem

Cause

Solution

Page

The thread is tangled 
on the wrong side of 
the fabric.

Upper threading is incorrect.

Check the steps for threading the machine 
and rethread the machine.

46

Using improper needle or thread for the 
selected fabric.

Check the “Fabric/Thread/Needle 
Combinations” chart. 

58

The upper thread is 
too tight.

The bobbin thread is incorrectly installed.

Correctly install the bobbin thread.

43

Cannot thread the 
needle 

Needle is not in the correct position. 

Press the “Needle Position” button to raise the 
needle. 

3

Needle is installed incorrectly. 

Reinstall the needle correctly. 

56

Needle is turned, bent or the point is dull.

Replace the needle.

56

Cannot lower the 
presser foot with the 
presser foot lever

Presser foot was raised using the “Presser Foot 
Lifter” button.

Press the “Presser Foot Lifter” button to lower 
the presser foot.

3

Thread tension is 
incorrect 

Upper threading is incorrect. 

Check the steps for threading the machine 
and rethread the machine. 

46

Bobbin is set incorrectly. 

Reset the bobbin. (If needle plate was 
removed, reinstall needle plate and tighten 
screws prior to installing bobbin case.)

43

Using improper needle or thread for the 
selected fabric. 

Check the “Fabric/Thread/Needle 
Combination” chart. 

58

Presser foot holder is not attached correctly. 

Reattach the presser foot holder correctly. 

55

Thread tension is set incorrectly. 

Adjust the thread tension. 

67, 227

Bobbin thread is incorrectly wound.

Use a correctly wound bobbin.

37

Needle is turned, bent or the point is dull.

Replace the needle.

56

Upper thread breaks

Machine is not threaded correctly (used the 
wrong spool cap, spool cap is loose, the thread 
did not catch the needle bar threader, etc.)

Rethread the machine correctly.

46

Needle is turned, bent or the point is dull.

Replace the needle.

56

There are scratches on the race.

Replace the race, or consult your authorized 
dealer.

326

Upper thread tension is too strong.

Adjust the thread tension.

67, 227

Using improper needle or thread for the 
selected fabric.

Check the “Fabric/Thread/Needle 
Combinations” chart.

58

Thread is twisted.

Use scissors, etc., to cut the twisted thread 
and remove it from the race, etc.

—

There are scratches near the hole of the needle 
plate.

Replace the needle plate, or consult your 
authorized dealer.

86

There are scratches near the hole in the presser 
foot.

Replace the presser foot, or consult your 
authorized dealer.

54

Needle is installed incorrectly.

Reinstall the needle correctly.

56

Thread is knotted or tangled.

Rethread upper and lower thread.

43, 46

A bobbin designed specifically for this machine 
is not used.

Incorrect bobbins will not work properly. Only 
use a bobbin designed specifically for this 
machine.

43