Probable Cause; Reference Page- Page 255

Troubleshooting

 253

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Troubleshooting

If the machine does not operate correctly, check for the following points/issues before requesting service.
If the suggested remedy does not correct the problem, contact your authorized dealer.

Symptom

Probable Cause

Remedy

Reference Page

The embroidery 

machine does not 

operate.

The machine is not turned on.

Turn on the embroidery 

machine.

p.38

The machine has not been 

unlocked.

Touch the unlock key.

p.63

The start/stop button was not 

pressed.

With the machine unlocked, 

press the start/stop button.

p.63

The needle 

breaks.

The needle is not installed 

correctly.

Correctly install the needle.

p.86

The needle set screw is loose.

Use the Allen screw driver to 

securely tighten the needle set 

screw.

p.86

The needle is bent or blunt.

Replace the needle with a new 

one.

p.33, 86

The area around the hole in the 

needle plate is damaged.

1

Scratches/Burrs

Replace the needle plate.

Consult your nearest 

authorized dealer.

The needle hits/touches the 

needle plate.

1

Needle

2

Hole in needle plate

3

Needle hits hole

Replace or consult your nearest 

authorized dealer.

p.86

The presser foot is set too high 

and not correctly positioned.

The needle hits/touches the 

presser foot.

Consult your nearest 

authorized dealer.