AppleTalk Troubleshooting- Page 126

TROUBLESHOOTING 11 - 11

1

If you changed the login password, you must change the 
password in both the Brother print server (using the 

SET 

NETWARE PASSWORD

 command if you are using the BRConfig 

software) or by using a web browser or the BRAdmin application 
and in the file server (using the PCONSOLE 

Print Server 

Information Change Password

 command).

2

If you created the print queue using PCONSOLE and instead of 
BRAdmin, make sure that you have enabled at least one 
NetWare file server using the 

SET NETWARE SERVER 

servername ENABLED

 command.

3

Have you exceeded your NetWare user limit?

4

Make sure that the print server name you used in PCONSOLE 
exactly matches the name that is configured in the print server, 
and make sure it is defined as a Queue Server for the print queue.

5

If you are running both 802.3 and Ethernet II frames on different 
file servers on your network, there is a possibility that the print 
server may not make a connection to the desired file server. Try 
forcing the frame type to the desired one using the 

SET 

NETWARE FRAME

 command from the print server remote 

console or using BRAdmin.

6

If you are using DOS CAPTURE statement and losing portions 
of your print job, try setting the TIMEOUT parameter in your 
CAPTURE statement to a higher value (at least 50 seconds for 
Windows

®

).

AppleTalk Troubleshooting

If you cannot print from an AppleTalk for Macintosh

®

 computer and 

you have checked the hardware and network as described in the 
previous steps, then check the following:

1

Make sure that you are running Phase 2 AppleTalk and that you 
have selected the correct network interface from the AppleTalk 
Control Panel on the Macintosh

®

.

2

Make sure that the AppleTalk protocol of the print server is 
enabled.