Customer Satisfaction Procedure; STEP ONE - Page 334

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Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your
dealer and to Buick. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer’s sales or service departments.
Sometimes, however, despite the best intentions of 
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:

STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the 
general manager.