Customer Assistance for Text Telephone (TTY) Users; Customer Assistance Offices; United States- Page 336

8-4

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you are required to resort to this informal dispute
resolution program prior to filing any court action, use of
the program is free of charge and your case will generally
be heard within 40 days. If you do not agree with the
decision given in your case, you may reject it and proceed
with any other venue for relief available to you.

You may contact the BBB using the toll

-

free telephone

number or write them at the following address:

BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203

-

1804

Telephone: 1

-

800

-

955

-

5100

This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.

Customer Assistance for Text
Telephone (TTY) Users

To assist customers who are deaf, hard of hearing, or
speech

-

impaired and who use Text Telephones (TTYs),

Buick has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Buick by dialing: 1

-

800

-

83

-

BUICK. (TTY users in

Canada can dial 1

-

800

-

263

-

3830.)

Customer Assistance Offices

Buick encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to Buick,
the letter should be addressed to Buick’s Customer
Relations Center.

United States

Buick Customer Relations Center
P.O. Box 5039
Troy, MI 48007-5039

1-800-521-7300
1-800-832-8425 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-252-1112