13 - 3; From within Canada:; From within Montreal: - Page 87

T R O U B L E S H O O T I N G   A N D   R O U T I N E   M A I N T E N A N C E      

13 - 3

4

Remove the print cartridge and turn the spool to tighten the ribbon.

5

Install the cartridge. (See page 13-8.)

6

Close the top cover.

7

Load the paper.

A poor quality phone line resulted in a 
communications error. Try the call again.

You have requested a polling call from another 
party, but the other fax machine is not in Poll 
Waiting mode.

The other party has disconnected during a fax. Try 
calling the other party.

The documents were not inserted or fed properly, 
or were too long or too short. 

1

Remove any paper that is not jammed from the ADF.

2

Open the top cover.

3

Pull the original toward the front of the machine.

4

Close the cover.

Contact Brother Customer Service at:

USA:

1-800-284-4329 (voice)

From within Canada:

1-800-853-6660 (voice)

From within Montreal: 1-514-685-6464 (voice)

C O M M . E R R O R

C O N N E C T I O N   F A I L

D I S C O N N E C T E D

D O C U M E N T   J A M

Original is jammed

P R E S S   S T O P   K E Y

M A C H I N E   E R R O R   X X