If you are using TCP/IP:; If you are using Novell system:; If you are running AppleTalk for Macintosh- Page 117

11 - 2 TROUBLESHOOTING

2

If the configuration page prints but you cannot print documents, 
try the following 

a

If you are using TCP/IP:
Try pinging the print server from the host operating system 
command prompt with the command:

ping ipaddress 

Where 

ipaddress

 is the print server IP address (note that in 

some instances it can take up to two minutes for the print 
server to load its IP address after setting the IP address). If a 
successful response is received, then proceed to the UNIX, 
TCP/IP Windows NT

®

4.0/LAN Server, Windows

®

98/95/Me 

Peer to Peer (LPR), Internet Printing or Web Browser 
troubleshooting section. Otherwise, proceed to step 3, and 
then go to TCP/IP Troubleshooting section.

b

If you are using Novell system:
Verify that the print server can be seen on the network. To do 
this, login as the SUPERVISOR (not as someone with 
supervisor privileges) or ADMIN (for NetWare 4 or later 
servers), go into PCONSOLE or NWADMIN, select PRINT 
SERVER INFORMATION, and select the name of the print 
server (make sure that you have entered the print server 
name). If you can see 

Print Server Status and 

Control

 in the menu, then the Brother print server is visible 

to the network, proceed to the Novel NetWare Installation 
Troubleshooting Section. Otherwise, go to step 3.

c

If you are running AppleTalk for Macintosh

®

:

Make sure that you can see the print server name under the 
LaserWriter 8 icon in the Chooser. If it is visible, then the 
connection is good, so proceed to the AppleTalk for 
Macintosh

®

 Section. Otherwise, go to step 3.

If none of the following steps are successful, there is almost 
certainly a hardware or network problem!