12 Troubleshooting and routine maintenance; Troubleshooting; Error messages- Page 94

TROUBLESHOOTING AND ROUTINE MAINTENANCE   

12 - 1

12

Troubleshooting 

Error messages

As with any sophisticated office product, errors may occur. If this happens, the fax 
machine identifies the problem and displays an error message. The most common 
error messages are shown below.

You can correct most problems by yourself. If you need additional help, call the 
Brother fax back system (USA only).

In USA only:

 1-800-521-2846

Troubleshooting and routine 

maintenance

IMPORTANT

For technical help, you must call the country where you bought the fax machine. 
Calls must be made 

from within

 that country.

ERROR MESSAGES

ERROR 
MESSAGE

CAUSE

ACTION

CHECK 
CARTRIDGE

Your fax machine is out of ribbon or the print 
cartridge is not properly installed.

Install the print cartridge again. (See 

Changing the ribbon

 on page 

12-10.)

CHECK 
ORIGINAL

The originals were not inserted or fed 
properly, or were too long. (See 

Original Jam

on page 12-2.)

Insert the original again.

CHECK PAPER

The fax machine is out of paper.

Add paper, and then press 

Fax Start

.

COMM. ERROR

Poor phone line quality caused a 
communication error.

Try the call again. If the problem 
continues, call the telephone 
company and ask them to check 
your phone line.

CONNECTION 
FAIL

You tried to poll a fax machine that is not in 
Polled Waiting mode.

Check the other fax machine’s 
polling setup.

COOLING DOWN

The print head has overheated.

Wait 30 minutes for it to cool.

COVER OPEN

The cover is not closed completely.

Close the cover.

DISCONNECTED

The other person or other person’s fax 
machine stopped the call.

Try to send or receive again.