Sending Faxes; Fax ; Handling Incoming Calls- Page 98

TROUBLESHOOTING AND ROUTINE MAINTENANCE   

12 - 5

Sending Faxes

Poor sending quality.

Try changing your resolution to 

FINE

 or 

S.FINE

. Make a copy to check 

the fax machine’s scanner operation.

Dialing does not  work

Check all line cord connections, and make sure the curled handset cord 
is not in the 

EXT

 jack.

Check power cord connection.
Send a manual fax by pressing 

Hook

 or by lifting the handset and 

dialing the number. Wait to hear fax receiving tones before pressing 

Fax 

Start

.

Vertical black lines when 
sending.

Use the fax machine to make a copy. If the copy shows the same 
problem, the scanner area is dirty. Lift the top cover and check the 
original path. Clean the scanner’s white roller and the glass strip under 
the roller using isopropyl alcohol and a lint-free cloth. (See 

Cleaning the 

scanner

 on page 12-9.)

Handling Incoming Calls

Double-ring in FAX/TEL mode

The fax machine knows the incoming call is not a fax so it is signaling 
you to answer the telephone call. Pick up the fax machine handset or 
answer from an extension phone, and then press the fax machine’s 
Telephone Answer Code (default setting is 

#51

). (See 

For FAX/TEL 

mode only

 on page 5-5.)

Transferring a call to the fax 
machine

If you have answered the fax machine handset, press 

Fax Start

 and 

hang up immediately. 
If you answered at an extension phone, press your three-digit Fax 
Receive Code (default setting is 

51

). When the fax machine answers, 

hang up.

Fax machine “hears” voice as 
fax tone

If the fax machine is set to Easy Receive 

ON

, it is more sensitive to 

sounds. The fax machine may mistakenly interpret certain voices or 
music on the line as a calling fax machine and respond with fax 
receiving tones. Deactivate the fax by pressing 

#51

 if you are at an 

extension phone or press 

Stop/Exit

 if you are at the fax machine or an 

external phone.
Try avoiding this problem by turning Easy Receive to 

OFF

. 

(See 

Easy Receive

 on page 5-3.)

Transmission Verification 
Report prints “Result: NG”

There is probably temporary noise or static on the phone line. Try 
sending the fax again. If the problem continues, call the telephone 
company to check your phone line.

Custom features on a single 
line

If you have Call Waiting, Ring Master, Voice Mail, an alarm system or 
any other custom feature on a single phone line with the fax machine, it 
may create a problem sending or receiving fax data.
For example: If you are sending or receiving a fax message while a 
custom feature signal comes through on the line, the signal can 
temporarily interrupt or disrupt the fax data. Brother’s ECM feature 
should help overcome this problem. This condition is related to the 
telephone system industry and is common to all devices that send and 
receive data on a single, shared line with custom features. If avoiding a 
slight interruption is crucial to your business, we recommend a separate 
phone line with no custom features.

DIFFICULTY

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