Scheduling Service Appointments; Courtesy Transportation Program; Scheduling Service- Page 353

2019 Cadillac ats Owner Manual

Model Year
2014 Dodge Charger SRT Owner Manual

Table of Contents

01-In Brief_en_US
03-Seats and Restraints_en_US
05-Instruments and Controls_en_US
09-Driving and Operating_en_US
Driving and Operating
10-Vehicle Care_en_US
Vehicle Care
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Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-

12460272) - 2019 - crc - 5/8/18

352

CUSTOMER INFORMATION

Scheduling Service
Appointments

When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment and
advising the service consultant of
your transportation needs, your dealer
can help minimize your
inconvenience.

If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service, unless,
of course, the problem is safety
related. If it is, please call your
dealership, let them know this, and
ask for instructions.

If your dealer requests you to bring
the vehicle for service, you are urged
to do so as early in the work day as
possible to allow for same-day repair.

Courtesy Transportation
Program

To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada), extended
powertrain, and/or hybrid-specific
warranties in both the U.S. and
Canada.

Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.

Courtesy Transportation is not a part
of the New Vehicle Limited Warranty.
A separate booklet entitled

Limited

Warranty and Owner Assistance
Information

furnished with each new

vehicle provides detailed warranty
coverage information.

Transportation Options

Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your dealer
may offer the following transportation
options:

Shuttle Service

This includes one-way or round-trip
shuttle service within reasonable time
and distance parameters of your
dealer's area.

Public Transportation or Fuel
Reimbursement

If overnight warranty repairs are
needed, and public transportation is
used, the expense must be supported
by original receipts and within the
maximum amount allowed by GM for
shuttle service. If U.S. customers
arrange their own transportation,
limited reimbursement for reasonable
fuel expenses may be available. Claim
amounts should reflect actual costs
and be supported by original receipts.
See your dealer for information.

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