Fax Machine Does Not Answer When Called; Sending Faxes; Poor Transmitting Quality- Page 101

T R O U B L E S H O O T I N G   A N D   R O U T I N E   M A I N T E N A N C E      

13 - 8

Phone Line or Connections

Fax Machine Does Not Answer When Called

Make sure the fax machine is in the correct receiving mode for your setup 
(either 

FAX ONLY

, 

FAX/TEL

 or 

MSG CTR

). Check for a dial tone. If 

possible, call your fax machine to hear it answer. If there is still no answer, 
check the telephone line cord connection. 
(See 

Connecting the Machine

, page 2-5 and 

Connect the telephone line

.)  

Connect a 

standard

 telephone handset to the fax machine’s telephone jack. If 

there is no ringing when you call your fax machine, call your telephone 
company to check the line.

Telephone Answering Device (TAD) Does Not Answer When Called

Connect the telephone line cord from your TAD to the back of the fax machine, 
in the jack labeled EXT. Make sure the TAD is set to answer calls. 
(See 

Connecting an External Telephone Answering Device (TAD)

, page 2-9.)

No Dial Tone on the Handset

Press 

Speaker phone

—

OR

—Lift the handset. If you don’t hear a dial tone, 

check telephone line cord connections at the fax machine and wall jack. Check 
that the handset is connected to the fax machine’s handset jack. Test the wall 
jack with another single line telephone. If there is no dial tone at the wall outlet, 
call your telephone company.

The Caller ID Does Not Display after the Call Waiting Signal

The Caller ID signal is sent ten seconds after the Call Waiting Signal and 
speaking may interfere with it. When you hear the Call Waiting signal, ask the 
other party to hold while you answer the call. Then stop speaking until you see 
the Caller ID on the LCD.

Sending Faxes

Poor Transmitting Quality

Try changing your resolution to FINE or S. FINE.  (See 

Resolution

, page 6-6.) 

Make a copy to verify the fax machine’s scanner operation.

Dialing Does Not Work

Check all line cord connections, and make sure the curled handset cord is not in 
the 

EXT

 jack.

Check power cord connection.
Send a manual fax by pressing 

Speaker phone

 or by lifting the handset and 

dialing the number. Wait to hear fax receiving tones before pressing 

Fax Start

.

Vertical Black Lines When Sending

Use your fax machine to make a copy. If the copy shows the same problem, the 
scanner area is dirty. Lift the top cover and check the original path. Clean the 
scanner’s white roller and the glass strip under the roller using isopropyl alcohol 
and a lint-free cloth. (See 

Cleaning the Scanner

, page 13-10.)