Error Messages; 13 - 2; ERROR MESSAGE- Page 95

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13 - 2

Error Messages

You may occasionally encounter a difficulty with your machine or telephone line. If this happens, 
your machine often identifies the problem and displays an error message. The list below explains 
the most common error messages. You can correct most problems by yourself. If you need 
additional assistance, call the Brother fax-back system.

ERROR MESSAGE

CAUSE/ACTION

The machine is out of ribbon or the print cartridge is 
not properly installed. Install the print cartridge again. 
(See

 Replacing the Print Cartridge, 

page 13-6.)

The documents were not inserted or fed properly, or 
were too long. (See

 Document Jams and Paper Jams, 

page 13-4.)

The fax machine is out of paper or paper is not 
properly loaded in the paper tray. Refill the paper or 
remove the paper and load it again. If this error 
appears while receiving a fax, load paper to restart 
printing. If you were coping or printing reports, load 
paper and try again.

A poor quality phone line resulted in a 
communications error. Try the call again.

You have requested a polling call from another party, 
but the other fax machine is not in Poll Waiting mode. 
Verify the other parties polling setup.

The print head has overheated. Wait 30 minutes for it 
to cool.

The cover is not completely closed. Close the cover.

The other party has disconnected during a call or fax.

The number you called does not answer or is busy. 
You may also have reached a number not connected to 
a fax. Check the number and call again.

You’ve tried accessing a One Touch or Speed Dial 
location with no number assigned to it. (See pages 7-1 
to 7-2 for how to store 

One Touch 

and

 Speed Dial 

numbers

.)

RESET OR REPLACE

CHECK CARTRIDGE

REMOVE ORIGINAL

CHECK ORIGINAL

PRESS STOP KEY

CHECK ORIGINAL

RELOAD PAPER

CHECK PAPER

COMM.ERROR

CONNECTION FAIL

WAIT FOR A WHILE

COOLING DOWN

PLS CLOSE COVER

COVER OPEN

DISCONNECTED

NO RESPONSE/BUSY

NOT REGISTERED